Fair Policies & 7-Day Money-Back Guarantee

Cancellation & Refund Policy

Clear guidelines regarding subscription cancellations, service plan upgrades, and our strict 7-day refund window for software tool users.

Last Updated: January 2026

1. Subscription Cancellation Policy

You have the absolute right to cancel your subscription or paid plan with EcomProsellers at any time. Cancellations can be initiated directly from your merchant dashboard settings or by dropping a quick request to our support team.

Upon cancellation, your subscription will remain active until the end of your current billing cycle, after which your account will transition to restricted mode without incurring any further recurring charges.

2. Strict 7-Day Refund Window

We want you to be completely satisfied with our E-Commerce OMS and toolsuite. If you purchase a paid subscription plan and encounter genuine technical incompatibilities or find that our software does not fit your operational workflow, you are eligible for a full refund if requested strictly within 7 days of your initial transaction date.

Please note: Refund requests submitted after 7 days from the original purchase timestamp will not be entertained under any circumstances.

3. Valid Conditions for Refund Approval

Refunds within the 7-day window are processed under specific, verifiable circumstances:

  • Duplicate Billing: Accidental multi-charging or double payment processing for the same billing cycle.
  • Persistent Technical Faults: Core software features (such as label croppers or profit calculators) failing to function due to a verified platform-side bug that our engineering team cannot resolve within 48 hours.
  • Non-Activation of Services: Inability to access paid dashboard modules due to account provisioning errors on our servers.

4. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

  • Requests made after the expiration of the 7-day refund period.
  • Change of mind after fully utilizing bulk label croppers or downloading reports during the active week.
  • Accounts terminated due to violation of our Terms and Conditions, automated bot scraping, or security abuse.
  • Marketplace policy shifts (e.g., changes in Meesho or Flipkart fee structures) that happen outside our software control.

5. How to File a Cancellation or Refund Request

To request a cancellation or initiate a 7-day refund review, please write to our billing desk at support@ecomprosellers.com or message our support numbers with your registered email ID, transaction receipt, and reason for cancellation. Verified refunds are credited back to the original payment method within 5 to 7 business days.

Risk-Free Evaluation With Our 7-Day Window

We believe in complete transparency. If you choose to upgrade to a paid plan to test advanced multi-channel features and realize it doesn't match your daily packing rhythm, our clear 7-day money-back policy ensures you never feel trapped by software commitments.

What to Expect During a Refund Review

Quick, polite, and hassle-free assistance from our Muzaffarnagar support desk.

Fast 24h Response

All cancellation tickets and refund queries are acknowledged and reviewed within 24 operational hours.

No Hidden Traps

If your request falls within the 7-day limit due to technical errors or billing glitches, your refund is approved instantly.

Direct Bank Credit

Approved refunds are routed securely back to your original credit card, UPI, or net banking account smoothly.

A Seller-First Philosophy on SaaS Subscriptions

We build tools that marketplace vendors love to use every single day. If our OMS doesn't add tangible efficiency to your packing floor or profit tracking, we don't believe in holding your subscription fee hostage. That's why our 7-day policy remains straightforward and fair.

Transparent Dispute Resolution Process

Encountering a payment discrepancy or accidental charge? Instead of stressful bank chargebacks, simply reach out to our support desk. Our billing team inspects transaction logs directly and settles refund claims transparently within days.

We prioritize human communication over automated ticket rejection templates, ensuring your business relations with us remain hassle-free.

Resolution Checklist

  • Request within 7 Days of Payment
  • Share Registered ID & Invoice Receipt
  • Receive Direct Credit in 5-7 Days
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Explore Our OMS Tools With Total Confidence

Test our thermal label croppers and multi-marketplace profit calculators. Start your 7-Days free trial now.

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Frequently Asked Cancellation & Refund Questions

Clear answers regarding the 7-day refund window, subscriptions, and billing terms.

1. What is the exact time limit for requesting a refund?

Refund requests must be submitted strictly within 7 days from the initial subscription payment date.

2. Can I cancel my subscription after the 7-day refund window has passed?

Yes, you can cancel anytime. Your plan will remain active until the billing cycle ends, but no cash refund will be issued.

3. How long do approved refunds take to reflect in my bank account?

Once approved by our billing desk, funds take between 5 to 7 business days to process back to your source account.

4. Do I need to pay anything during the 7-Days free trial?

No, the trial is entirely free with no upfront credit card required, so refund questions only apply to paid plans.

5. What happens to my data if I cancel my subscription?

Your data remains secured in your account archives according to our retention policy, or you can request permanent deletion.

6. How do I contact billing support for a refund claim?

You can directly email support@ecomprosellers.com with your registered email and payment invoice receipt.